Questions? Just Ask.

We’re here to help. With multiple types of trips and multiple launch times a day, you are sure to find the perfect adventure!

How much experience do you need?

None! Roughly half of our customers that we take down the river have never been whitewater rafting. All of our guides know this and go over a very detailed safety speech in which they will personally go around and show you how to sit and the best ways to keep yourself in the boat. To help ease some nerves, there are two great benefits to this river for first-timers. The first half of the trip is fairly mellow. You’ll get wet, but it is not too daunting. This allows you the time to get used to being in the boat. You are not going to be thrown into the boat and hit the biggest wave of the trip in the first five minutes. The second half of the trip is where all the bigger waves are. The other nice thing about the Snake River is that it is classified as a “Pool and drop river”, which basically means that after every section of waves, you are going to have a nice calm section afterwards before you hit your next set of waves. So you have time to sit back and relax and enjoy the beautiful scenery of the canyon between waves. The people who were nervous usually have the best time!

What is the cancellation policy?

– All cancellations come with a minimum $10 cancellation fee

– Groups Under 8: We have a 48 hour cancellation policy, all reservations cancelled outside of 48 hours will receive entire payment back minus the cancellation fee. If trip is cancelled inside 48 hours of departure, the entire payment will be forfeited, no exceptions 

– Groups 8-24 or Private Rafts: We have a one week cancellation policy, all reservations cancelled outside of one week will receive entire payment back minus the cancellation fee. If cancelled inside of a week of departure entire payment will be forfeited, no exceptions.

– Groups over 24: We have a one month cancellation policy, all reservations cancelled outside of a month will receive entire payment back minus the cancellation fee. If cancelled inside of a month of departure entire payment will be forfeited, no exceptions. 

– Weather:  

Our whitewater trips depart regardless of weather.  Getting outside is the #1 reason why people come to Jackson.  Whitewater rafting, because you are dressed to get wet, is one of the best and most popular activities to do in the area when the weather is not good because you can still get outside and have a great experience.  If that is something you are not comfortable with, it is the responsibility of the party to cancel outside of our respective cancellation polices to receive a full refund.

 

Our scenic float trips can be cancelled, at the time of departure, because of rain.  Any cancellation of a scenic trip because of rain will receive a full refund. 

 

Change Policy: No charges are applied for changes to reservations outside of the site specific cancellation policy

 

Trip Insurance: We strongly recommend for people to buy trip insurance for their vacation.  Our season is very short and most people make reservations well in advance to visit us.  We are in a remote area with very little “walk in” traffic.  Because of this, once reservations are inside our cancellation policy, they are non-refundable regardless of circumstance (for example: undesirable weather, travel/road conditions, illness, health-related issues, COVID-19, family emergency, etc.)  

 

What is your minimum age?

For whitewater our age limit for kids is usually 6 years old, there are some times of the year we could talk about adventurous 5 year olds. Just give us a call! For our scenic trips the youngest we will take is 4 years old.

There are certain water levels during the run-off season where we may raise our age limit. Please give us a call to discuss if you have more questions.

Do you run trips if it’s raining?

Our river trips leave as scheduled rain or shine. Don’t worry we are prepared! Find our rafting in rain the resources here. For whitewater we have wetsuits and booties available to rent that will make the trip enjoyable!  For the scenic, if a storm happens to come in we have ponchos on all the boats. However, we reserve the right to cancel or shorten a trip due to extreme weather conditions that would cause the trip to be unsafe. Whitewater rafting is a wet activity by nature, and assuming that you are dressed appropriately, we think this is the best outdoor activity for a rainy day! If that is something you are not comfortable with, it is the responsibility of the party to cancel outside of our respective cancellation polices to receive a full refund.